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Additional Resources
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Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
THE FACTS OF CATERING
Please plan and confirm food and beverage arrangements at least two weeks prior to the desired event date. Any event booked within 3 business days of the event will be subject to an additional $50.00 fee. All cancellations must be made 3 business days prior to the event date. If it is necessary to cancel, 50% of the latest guaranteed contract will become the responsibility of the guest. In some cases, groups may be able to deal directly with the Catering Department. After finalizing the details of the event, the contact person for those departments will receive an event confirmation sheet. Please review, sign, and return the confirmation sheet to the Catering Department at least one week prior to the event date. For events over 100, the confirmations should be returned at least two weeks prior to the event date. Advance notice is crucial to the success of the event. Even if a date is tentative, please notify Chartwells immediately of the possibility.
To ensure precise production, a final guarantee for the number of guests to be served is required 72 hours prior to the event date. Your guaranteed number of guests represents the minimum billing. Should the number of guests in attendance exceed the number guaranteed, it will reflect in the final bill.
The University has a strict policy for serving alcohol. Please contact the Catering Department 704-688-2825 for additional information concerning alcoholic beverage service.
All bar set-ups include ice and cocktail napkins. Bartender fees are $150 per bartender (4 hour minimum).
For all University departments, a departmental account number and signed contract is due prior to execution of the event. Notification must be given at the time of the initial request. Each event contact will be invoiced via e-mail and will have 5 days to review and contact Chartwells with any discrepancies. If Chartwells is not contacted within the allotted time frame, a complete record of the event will be sent directly to accounts payable for payment. If your event will be paid through personal or private funds, please be prepared to pay the balance 72 hours prior to the event date. Checks can be made payable to Chartwells Dining Services. Master Card and Visa are also accepted.
We will be glad to order special floral arrangements or decorative requests for an additional fee. There is $5.00 charge for china service on buffets or plated meal per person. Linens and skirts for any tables are available for an additional charge and requests must be made in advance.
The charges are as follows:
For all served meals, please add the $5.00 per person china charge, and use the following formula to calculate the additional cost of the function:
Other deliveries will be subject to a $10 delivery fee, or 10% of the final bill, whichever is greater. For deliveries off campus, catering services will quote customers a delivery fee depending on services rendered. Pick-up is available at no additional charge between 8am - 5pm, Mon. - Fri. It is the guests’ responsibility to ensure facilities and rooms are unlocked for set-up, delivery, and/or clean-up services. Should a room be unavailable when catering services arrive, a return trip will result in an additional $25.00 charge on your bill. Please contact reservations to ensure that your event is scheduled and the appropriate equipment is reserved.
